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AMELIA LONDON

           

123 Street Avenue, City Town, 99999

(123) 555-6789

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Terms & Conditions

All Amelia Kids dresses are made to order. Before placing your order please check the product description for the giving time scale of hand producing your dress. This is to ensure your dress will be made on time for your special occasion. For most dresses it will take a minimum of 3-4 weeks to create a dress.

Terms & Conditions

MADE TO ORDER

All Amelia Kids dresses are made to order. Before placing your order please check the product description for the giving time scale of hand producing your dress. This is to ensure your dress will be made on time for your special occasion. For most dresses it will take a minimum of 3-4 weeks to create a dress.


RETURNS & EXCHANGES

You can return/exchange an item purchased from ameliakids.com up to 14 days after the delivery date. Returns charges are to be paid by the customer.

The item must be in its original packaging and with its receipt, the return is at your expense. Please have all labels still attached to the garment we will not accept returned products that are returned without the relevant label or show any signs of being worn or damaged.

You have a duty to take good care of the Product(s) while they are in your possession.

We may be unable to accept returns under the statutory cooling off period for the Product(s), taking into account that Product(s) may have been made to your specifications or have been personalised. In any other event, you have 7 days “cooling off” period within which to notify us that you wish to return the Product(s). If you receive Product(s) which do not match those that you ordered, have faults or are damaged, you should take photographic evidence and contact us within 7 days.

Any returns must satisfy the following:

All Product(s) must be returned in their original condition and packaging (disturbed only as necessary for inspection equivalent to that in a physical store);

We will not accept returns on Product(s) that have been worn or soiled;

You must make prior arrangements for return delivery or collection;

We will not make refunds to a third party.

You may be given the option to have the Product(s) replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Product(s). We are responsible for paying shipment costs only for faulty or damaged Product(s).

Any refunds will be issued promptly and in any event no later than 30 calendar days after notice.

How can I return or exchange a product ordered with you?

You can return/exchange an item purchased from ameliakids.com up to 14 days after the delivery date.

The item must be in its original packaging and with its receipt, the return is at your expense. Please have all labels still attached to the garment we will not accept returned products that are returned without the relevant label or show any signs of being worn or damaged.

The goods must be returned within 14 (fourteen) calendar days from receiving. All items must be returned via recorded delivery. AMELIA LONDON cannot take any responsibility for items lost in transit.

Once the goods have been received you will receive a confirmation email. Your exchange/refund will be then be processed.

If you need any further information, you can contact us by e-mail on info@ameliakids.com

If you wish to return/exchange an item simply e-mail info@ameliakids.com to request a Returns Authorisation Number.

 


ORDERS & CANCELLATIONS

No part of this Site constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that we may, at our sole discretion, accept. Orders for Product(s) must comply with the delivery requirements, minimum and maximum order quantity (if any).

Our acceptance is indicated by us sending to you an order confirmation email. Only once we have sent you an order confirmation email will there be a binding contract between us.

Order confirmations for Product(s) shall contain the following information:

Confirmation of the Product(s) ordered including any specifications for the those Product(s);

Fully itemised pricing for the Product(s) including applicable taxes, delivery and other charges;

Estimated delivery date(s) and time(s).

If for any reason, we do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.

If we terminate your account, any current or pending purchases on your account will not be cancelled unless prior to dispatch.

We reserve the right to cancel purchases without stating reasons prior to dispatch. If purchases are cancelled for any reason prior to dispatch, you will be refunded any sums paid in relation to those purchases within 7 calendar days.

 


DELIVERY, TITLE AND RISK

We aim to deliver Product(s) to you, to the delivery address you have requested in your Order within the time set out in our Dispatch Email but we cannot give an exact delivery date.

If we have not delivered the Product(s) within 10 working days of the Order or any other date that we have agreed with you, then you may cancel the Order and we will refund any money paid by you.

We can only deliver Product(s) to addresses within the United Kingdom. To inquire about deliveries to addresses outside of the United Kingdom, including the Channel Islands, contact us.

Our normal delivery hours are from Monday to Friday 09:00-18:00, excluding weekends and Public Holidays.

The risk in the Product(s) shall remain with us until they come into your physical possession. Upon delivery, you must inspect and verify the Product(s), with any defects or errors identified immediately to the driver.